These general conditions of sale relate to the distance selling (via the Internet, by telephone or in the catalog) of Aquathermae products. Sales are governed by Legislative Decree 6 September 2005 n. 206 and, for Internet sales, by Legislative Decree 9 April 2003 n. 70.
How to order
Orders can be sent via:
link to the website www.aquathermae.it
Sending the order by e-mail, by internet and by request by telephone implies acceptance of these general conditions of sale.
Product prices - product availability - delivery costs
All product prices are indicated on the website and in the catalog and are inclusive of VAT. Any changes in the VAT rates or other sales taxes, which occurred after printing the catalog, will give rise to the related adjustment. The prices are valid for Italy.
In the case of temporary unavailability of an ordered product, we will take care of sending the order partially or replacing the unavailable product.
The prices shown are those that the customer must actually pay. The anticipated shipping costs on behalf of the customer are indicated in the order form as "fixed contribution".
For those who request it, an invoice will be issued as long as it is requested at the time of the order, indicating the customer's VAT number.
The customer can choose from the following payment methods
- cash on delivery: means that you will pay cash on delivery of the goods; in this case, a collection fee is due for each order to the extent that will be defined in the order form itself.
- by credit card: we accept the main Italian credit cards
- with the Pay Pal system
- with Amazon Pay
The ordered goods are delivered directly to the address indicated by the customer, on the ground floor.
Delivery usually takes place in 2 working days from receipt of the order; in any case, the goods will be delivered within a maximum of 30 days from the receipt of the order.
The goods travel at the risk of Aquathermae. The risk will be transferred to the customer upon delivery of the goods by the carrier appointed by Aquathermae for the shipment.
"Aquathermae guarantees its products pursuant to art. 128 et seq. Of the Consumer Code and is liable for defects of conformity of the products within two years from delivery"
"In any case, customers can exercise their withdrawal by sending the form here attached, and return the goods at their care and expense within 30 days (instead of 14 as required by law) * by simple ordinary postal parcel with an average cost of 10 Euros The customer can also make a partial withdrawal of the order: inside the package you will find a form to facilitate it.
"Aquathermae will reimburse, within 14 days of receipt of the goods or proof of their shipment, the amount of the order including standard delivery costs (excluding additional costs deriving from the customer's choice) but reserves the right to suspend payment until receipt of the goods or upon demonstration by the customer of their shipment.
Refunds will be made using the same payment method used in the initial transaction, with the exception of cash on delivery and by Pay Pal, cases in which the refund will be made by check or other means agreed with the customer. In case of partial return, the shipping costs will be reimbursed proportionately.
Regardless of the guarantee and withdrawal rules, we remind our customers that the so-called Aquathermae offer has always been the so-called "Special money back guarantee"; this means that for us the most important thing is the satisfaction of our customer. Contact us in any case, because we want to find a solution that will make you happy.
Communications and Complaints
For any complaints, for any communication or report, the customer can contact Aquathermae at no. telephone 081/18857089 or to the email address firstname.lastname@example.org
* cf. "Information on the right of withdrawal" on the dedicated page